Orbiko Africa Pty Ltd (trading as Orbiko)
Privacy and Cookie Policy
Last updated: 24 June 2025
Section 1: Overview
What does this document do?
This document explains what personal information Orbiko Africa collects, how we use it, and who we share it with. It outlines your legal rights under South Africa’s Protection of Personal Information Act (POPIA) and Consumer Protection Act (CPA) and provides guidance on what to do if you have concerns about your information.
Orbiko Africa may update this policy to reflect changes in our business or to comply with new legal requirements. We will notify you of any significant changes before they take effect.
If you have any questions about this policy or how we use your information, you can contact us by:
- Emailing [email protected]
- Completing the webform on our website at orbiko.com
Our current Data Protection Officer is Shaun Houghton, who can be reached at [email protected].
Who should read this document?
This policy applies if you:
- Visit our website orbiko.com or contact us via email, phone, post, or webform.
- Interact with our corporate accounts on social media platforms.
- Are an existing or prospective customer, supplier, or partner of Orbiko Africa.
- Have been referred to our services by one of our partners.
- Sign up for our newsletter or request to receive communications from us.
Who we are
We are Orbiko Africa Pty Ltd, a company registered in South Africa. We specialize in minting and selling stablecoins backed by tangible physical assets, such as gold, silver, and platinum.
Section 2: What information we collect and how
Under POPIA, personal information refers to any data that can identify a living person. The types of personal information we collect and its sources include, but is not limited to:
| Type of Information | Source |
|---|---|
| Identity data (e.g., name, title, date of birth) | You, business customers, verification services |
| Contact details (e.g., email, phone number, address) | You, referral sources, social media |
| Financial data (e.g., bank account details, transaction history) | You, payment providers, credit agencies |
| Usage data (e.g., website interactions, login credentials) | You, cookies, analytics tools |
Section 3: How we use your information
We process your personal information in accordance with POPIA’s lawful processing principles. The purposes for processing include:
- Providing services: To process your purchases, deliver goods, and manage your account.
- Marketing: To send you updates about our products and services, provided you have consented.
- Compliance: To meet legal obligations under POPIA, CPA, FICA, FAIS and the Information Regulator.
- Improvement: To analyze website usage and improve our offerings.
Section 4: Marketing
We only send marketing communications if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
Section 5: Sharing your information
We may share your personal information with:
- Service providers: To facilitate payment processing, identity verification, and IT infrastructure.
- Regulatory authorities: To comply with legal obligations under South African law.
- Professional advisors: For legal and business consultancy purposes.
- CAEP: As the licensed entity.
Section 6: Where your information is stored
Your information is stored securely on cloud servers. For South African users, we ensure compliance with POPIA’s data transfer requirements if data is processed outside the country.
Section 7: How we keep your information safe
We follow strict security measures, including:
- Multi-factor authentication and access controls.
- Regular security audits and staff training.
- Incident reporting and disaster recovery plans.
Section 8: Your legal rights
Under POPIA, you have the right to:
- Access your personal information.
- Request correction or deletion of inaccurate data.
- Object to the processing of your data.
- Lodge a complaint with the Information Regulator if your rights are violated.
Section 9: Cookies and similar technologies
Our website uses cookies to enhance user experience and analyze performance. You can control your cookie preferences via the cookie banner on our website.